Hospitality Integrated Security Systems & Services
Improve Guest Service with Integrated Wireless Technologies
Flower City Communications & Security Telecommunication Solutions for your Hospitality Operations
Improve Safety & Customer Service with Integrated Wireless Solutions and Services
The hospitality industry is constantly evolving to meet the needs of guests. As a hotel manager, it’s important that you have the right communication tools in place to keep your property running smoothly, and to help your staff service and keep guests safe. Hotel owners are constantly looking for ways to improve their guest experience while reducing costs. One way they can do this is by choosing the right telecommunications systems for their business.
Flower City Communications & Security, in partnership with Motorola Solutions, has experience designing, installing, and maintaining telecommunication systems for hotels. From Motorola digital radios systems for staff communications, to inbuilding coverage solutions for Public Safety agencies, hotel staff, or guest cellular reception, Flower City Communications & Security in Upstate and Western New York can help. Our solutions and services are designed to allow your team seamless communications across multiple departments. You will be able to create an efficient and safe work environment where employees are always communicating clearly with one another—regardless of location on site. This will allow them to work more efficiently, which will ultimately lead to higher customer satisfaction, increased revenue, less downtime, and improved customer response times.
Flower City Communications & Security Hospitality Solutions
Integrated Hotel Communications SystemsÂ
The hospitality industry is becoming more and more competitive, with expectations rising daily. To stay ahead in the industry, hotels need to ensure that their guests have a high-quality experience from start to finish. This means that every staff member needs access to systems that help them do their job better, while also ensuring the team can communicate effectively.
Flower City Communications & Security has a range of solutions for each staff role so you can be sure your hotel team will always have what they need. Our Motorola radio systems are easy-to-use and intuitively designed so staff can quickly start using the radios. Accessories are a critical addition for hotel radios, and allow staff to communicate clearly, and without disrupting guests. Sleek earpieces, rapid rate chargers, and Bluetooth audio accessories help with staff adaptation to guest needs and improved response times. Additionally, Flower City Communications & Security can deliver in-building coverage solutions, security camera systems, and other innovative technologies for your hospitality business.
Learn More About Our Communications solutions For Hospitality
Flower City Communications & Security Hospitality Services
Reduce Downtime and Increase System Reliability with Our Hotel Services
Your business is only as good as your ability to communicate. If you can’t get a hold of employees, or other key personnel when you need them, it could cost you revenue and property security. But many hotels have a hard time keeping their systems in top shape. Your business depends on your telecommunications systems to be dependable, secure, and efficient. You can’t afford for it to let you down when you need it most.
Flower City Communications & Security is the best choice for any hospitality business looking to keep its telecom systems running well. Our team at Flower City Communications & Security has years of experience installing and maintaining all types of wireless communications systems for hospitality businesses just like yours in Upstate and Western New York. We know how important it is to keep everyone connected 24/7, no matter where you are located on the property. Our team of experts can help design, install, maintain, and support your system so that you never have to worry about downtime again.
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Flower City Communications & Security Solving For Safer
Safer Hospitality
Across the nation, the hospitality industry has consistently placed guest experience at the forefront — and that commitment begins with an equally critical focus: safety across all properties. Whether it’s during peak travel seasons, holidays, or large-scale events, how can your operation effectively meet these demands?
- Elevated Guest Experience
Enable efficient, seamless, and discreet team communications to enhance service delivery and foster long-term guest loyalty through integrated technology solutions. - Improved Site Awareness and Coverage
Leverage automation and real-time visibility to extend operational reach, address staffing challenges, and accelerate maintenance response with smart workflow tools. - Enhanced Protection for People and Property
Equip staff with the tools to detect behavioral patterns, anticipate issues, and proactively de-escalate potential incidents, whether managing a hotel, resort, or casino environment.
Lost Child
Lost child reported. A child is reported lost by their guardian to a nearby security officer or employee. An image of the child is provided and shared with appropriate staff.
Search initiated with video analytics. Using the provided image of the child, security teams can leverage the child’s appearance, shoes, or clothing, etc. as an identifying characteristic to begin an area search using video analytics.
Intelligence shared with field. Security teams are notified on where to begin the search. The image of the child is broadcasted to the entire security team and updates are continuously provided to relevant teams.
Situation resolved and documented. The lost child is located and returned to their guardian. An incident report is securely documented with all relevant information.
Secure area monitoring
Access control breach recognized. Security teams receive an alert of a door breach in a secure area directly on the device of their choice and in the command center.
Situational awareness gathered. Relevant cameras are populated and the intruder is tracked throughout the facility and location of closest resources is determined.
Relevant personnel engaged. An image of the intruder is distributed to security teams and the path of the intruder is continuously updated to assist in interception.
Incident contained and reported. Security teams confront the intruder and escort them off the premises. An incident is logged with pre-populated fields and all relevant data.
Theft response
Unusual situation recognized. A vehicle is detected driving the wrong way in a parking lot. An alert is automatically sent to security directly on their device of choice and in the command center.
Suspicious activity observed. Security teams instantly populate all nearby cameras to evaluate the situation and observe individuals attempting to break into vehicles. Nearest security resources are located.
Security teams and public safety notified. Security teams are dispatched to the appropriate location and situational intelligence is continuously provided to relevant teams and local public safety is directly notified.
Situation contained and reported. Appropriate gates are closed off and the individual is detained. Video footage is delivered to local law enforcement. An incident report is filed and is shared with nearby sister-facilities.
Disruptive Guest
Disruptive guest reported. A staff member interacts with a disruptive guest and activates their body-worn camera. An alert is automatically sent to appropriate staff directly on their device of choice and in the command center.
Situational intelligence gathered. Security teams in the command center populate nearby cameras, including the body-worn camera and evaluate the situation to determine appropriate response.
Security staff engaged. Security teams are dispatched to the situation and receive intelligence including an image of the disruptive guest prior to their arrival on scene.
Situation contained and mitigated. Security confronts the individual to escort them off the premises. An incident report is securely documented with all relevant information and shared seamlessly with other nearby facilities.
Banned Individual
Individual recognized. The license plate of a known individual is recognized entering a parking lot. An alert is automatically sent to appropriate security staff directly on their device of choice and in the command center.
Known individual located. Nearby cameras are populated and security teams monitor the movement of the banned individual. Nearest security resources are located.
Security teams dispatched. Live video and intelligence is shared with security staff to intercept the individual and prevent hem from entering the facility. Public Safety is also directly alerted for assistance.
Situation contained and reported. The banned individual is prevented from entering the facility and real-time intelligence is shared with public safety. An incident report is securely logged with relevant information.
VIP Guest Experience
VIP guest recognized. A VIP guest or their associated license plate is identified and an alert is automatically sent to guest services and management to notify them of their arrival.
Situational awareness gathered. The operational command center receives the alert and all relevant camera feeds are populated. Guest services and management teams identify the individual and their current location.
Relevant personnel engaged.
Using two-way radios, guest services and management are dispatched to greet the guest at the appropriate entrance.
Optimal experience coordinated. Guest services and management welcome the guest and execute a heightened customer experience.